Booking & Cancellation Policy

Booking

Appointments are confirmed once we have agreed a date, a start time and the number of guests, and the 25% deposit has been received. The deposit is calculated on the total price of the booked services at $75 per hour per person.

Payment

The deposit reserves your date and therapist, and is applied to the total. The remaining balance is payable at the appointment. We accept cash in US dollars or Costa Rican colones, as well as card and digital payments.

Rescheduling

If your plans change, contact us as early as you can. We will move your appointment to another time or date, subject to therapist availability. Please give at least 24 hours notice where possible.

Cancellations

Cancellations made at least 24 hours before the appointment time can be rescheduled, or the deposit refunded at our discretion. Later cancellations and no-shows may forfeit the deposit, because the therapist has set aside that time for you.

Multiple guests and groups

For bookings with several therapists — couples massages, group appointments and events — a longer notice period is needed, since more than one therapist is committed to the same time slot. If your group size changes, tell us as soon as possible so the schedule can be adjusted.

Arrival and setup

Therapists aim to arrive 10 to 15 minutes before the start time to set up. Massage time is measured from the agreed start time, so late access to a gated property or to your unit can shorten the hands-on treatment.

Health information

Please tell us in advance about pregnancy, recent surgery, injuries, skin conditions, allergies or blood-thinning medication. Treatments may need to be adapted, and in some cases a treatment should be postponed.

Service area

Travel is included for accommodations within Jacó, Los Sueños, Herradura and Playa Hermosa. If you are staying outside that area, contact us before booking and we will confirm whether we can reach you.